Return / Exchange / Cancellation Policy

At Real Deal, each garment undergoes rigorous quality checks to ensure accurate measurements, defect-free designs, and pristine condition. Please review our return and exchange policy carefully.

Returns or Exchange

Real Deal does not accept returns, refunds, or exchanges of any garment except for defective items.

  • Please create an unboxing video upon receiving your parcel. We require this video to address any defective or wrong product issues.
  • If you receive a defective product, request a refund or replacement within 24 hours by emailing us images of the product, invoice, inner and outer packaging, and batch number.
  • Include pictures of the damaged or tampered areas of the product or package.
  • Allow 10 to 15 days for your request to be processed.

Refund or Replacement Eligibility

  • You are eligible for an exchange if you receive a damaged or wrong product.
  • In case the original product is not available, you are eligible for store credit.
  • Return shipping charges for wrong/defective products are not covered by us.

Refund Process

  • Please mail us at realdealcolaba@hotmail.com.
  • Returns should be sent to: Harbour View Building, 29, Colaba Causeway, Shahid Bhagat Singh Rd, Opposite Bank of Baroda, Colaba, Mumbai 400001 — with your order number in the subject line.
  • Refunds can be transferred back to the source or bank account.
  • Products like t-shirts printed on demand and/or custom made are non-returnable.

Defective or Damaged Products

Covered defects include: substantial inconsistencies in print, texture, or color; torn or unusable fabric; loose weave or damaged structure; significant weight variation.

Not covered: color discrepancies due to screen variations, inherent color bleeding, and fabric ordered below 2 meters.

Conditions for Returned Products

  • Intact tags, unwashed, unused, unstitched, original bill, and undamaged condition.
  • Original packaging must be included.

Return for Customer Dislike

Returns are not accepted if the product does not meet personal expectations. Customers bear full shipping charges, and refunds are processed within 2 weeks of receipt of the returned order via store credit / gift cards.

Order Cancellations

  • Orders once placed cannot be cancelled by the customer.
  • In case an item is unavailable, we will cancel the order and refund you within 7–14 days.
  • For COD orders, an order confirmation call/message will be sent. If not confirmed, the order will be cancelled.
  • COD orders are not accepted for samples or custom-made goods.

The information provided on each listing is common for all products and is there to assist you, but may be inaccurate. Please contact us if you have any doubts or queries, as we will not take responsibility for wash care, feel, or any other information provided. Please buy a swatch to make sure it is what you are looking for.

We aim to ensure your satisfaction with every purchase. Please feel free to contact us for further assistance.